PRIVACY POLICY

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Introduction

This Privacy Policy outlines how ME CABS (‘we’, ‘our’, or ‘us’) collects, stores, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By accessing or using ME CABS services, you consent to the collection and handling of your personal information as described herein.

Types of Information Collected

We may collect the following categories of personal information:

How Information is Collected

Information may be collected directly from you via phone, online forms, app interactions, WhatsApp, or other supported communication methods. We may also collect information automatically through browser cookies and metadata associated with your use of our platform.

Purpose of Data Collection

Personal information is collected and used for the following lawful purposes:

Disclosure of Information

We may disclose your personal information to:

In-Vehicle Camera Footage

In accordance with Victorian law, ME CABS vehicles are fitted with government-regulated security camera systems. These recordings are not accessible by ME CABS or drivers and may only be accessed by authorised government authorities under lawful circumstances (e.g. safety incidents, official complaints)..

Data Security

We implement appropriate security measures to protect your data from unauthorised access, modification, or disclosure. This includes encryption, access controls, and secure data storage protocols.

Access and Correction

You may request access to personal information held about you and request corrections if inaccurate. Requests should be submitted via our contact details below. Identification may be required..

Data Retention

We retain personal data only for as long as reasonably required to fulfil service obligations, comply with legal requirements, or resolve disputes.

Overseas Data Transfers

Some data processing may occur using third-party systems located outside Australia. In such cases, we ensure that data handling meets Australian privacy compliance standards.

Cookies and Tracking

Our website may use cookies or similar technologies to enhance functionality and improve user experience. You may disable cookies in your browser settings, although this may impact service performance.

Marketing Communications

You may receive promotional content from ME CABS if you have opted in during booking or communication. You may opt out at any time using the unsubscribe link or by contacting us directly.

Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. The latest version will be published on our website. Continued use of our services implies acceptance of the updated terms.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: